Refund policy

RETURNS AND REFUNDS

This policy applies to all orders placed with 【ZORVANT / 公司全称】 ("we", "us").

RETURN WINDOW
Stock items may be returned within 30 days of delivery.

CONDITIONS
To be eligible for a return, the rotor must be unused, uninstalled, in its original packaging and in the condition it was received. We may refuse a return if the part shows signs of installation, modification or damage caused after delivery.

MADE-TO-ORDER ITEMS
Rotors produced to a custom specification — non-standard diameter, thickness, bolt pattern, slot pattern or finish — cannot be cancelled or returned once production has started.

HOW TO START A RETURN
Email 【sales@zorvant.com】 with your order number and the reason for the return. We will confirm whether the item is eligible and provide return instructions and the return address.

RETURN FREIGHT
Return freight is paid by the customer unless the item was supplied incorrectly or arrived damaged.

REFUNDS
Once the returned item is received and inspected, we will process the refund within 【5–10】 business days to the original payment method. Freight charges are non-refundable unless the return is due to our error.

DAMAGED OR INCORRECT ITEMS
Report damage or an incorrect item within 【48】 hours of delivery with photos of the packaging and the part. We will arrange a replacement or a full refund, including freight.

This policy does not affect any statutory rights you may have under applicable law.